Stress-Free Flight Booking with 24/7 Live Assistance
Skip the confusing websites and long hold times. Our U.S.-based travel experts are standing by to help you book, change, or cancel flights with major airlines.
10,000+ Travelers Helped Monthly
Our agents assist thousands of customers with their travel needs every month.
Secure Booking Support
Your personal and payment information is protected with industry-standard security measures.
Certified Travel Advisors
Our agents undergo rigorous training and certification to provide expert assistance.
We Work With All Major Airlines
Our travel experts can assist with bookings, changes, and cancellations for these and hundreds of other airlines worldwide.
How Can We Help You Today?
Our travel experts are standing by to assist with all your flight needs.
New Booking
Find the best fares for domestic & international flights with our expert assistance.
- Personalized flight recommendations
- Access to exclusive deals
- Multi-city and complex itineraries
Change Flight
Need to modify your travel dates, destination, or other details? We can help.
- Date changes and rebooking
- Flight upgrades and seat changes
- Same-day flight changes
Cancellation
Get assistance with flight cancellations and refunds according to airline policies.
- Flight cancellations
- Refund processing
- Travel credit assistance
Why Choose Flight Assist?
We provide a level of personalized service that online booking sites simply can't match.
Save Time
No more navigating confusing websites or waiting on hold with airlines. Our agents handle everything for you quickly and efficiently.
Potential Savings
Our experts know all the tricks to find you the best possible fares and can often spot deals you might miss on your own.
Human Support
Real people answering your questions and solving problems - no chatbots or automated responses.
Complex Itineraries
We excel at handling multi-city trips, group travel, and other complex bookings that can be challenging online.
What Our Customers Say
James D.
"I was struggling to change my flight online when my plans changed. Called Flight Assist and they had it sorted in 10 minutes. Worth every penny of the service fee!"
Sarah M.
"The agent found me a better flight option than what I was seeing online and saved me $150. I'll never book flights without calling them first again."
Thomas R.
"Had to cancel my trip last minute and was dreading dealing with the airline. Flight Assist handled everything and got me a full refund. Amazing service!"
How Our Service Works
Your simple path to a perfect trip in 4 easy steps.
Call Our Toll-Free Number
Connect instantly with a friendly travel advisor, any time of day or night. Our average wait time is under 2 minutes during peak hours.
Tell Us Your Travel Needs
Share details about your trip - destination, dates, number of travelers, seating preferences, and any special requests. Our experts will get to work immediately.
Receive Personalized Options
We'll search fares from hundreds of airlines and present you with clear, easy-to-understand choices tailored to your needs, including any special deals or upgrades.
Complete Your Booking
Once you're happy with your selection, we'll secure your booking, process your payment securely, and email your confirmation and itinerary immediately.
What You'll Need When You Call
Frequently Asked Questions
Find answers to common questions about our flight booking assistance service.
Flight Assist provides live, expert assistance for all your flight booking needs. We help travelers book new flights, make changes to existing reservations, process cancellations, and handle other flight-related requests with major airlines. Our service is designed to save you time and hassle by connecting you with knowledgeable travel professionals who can navigate complex airline systems and policies on your behalf.
No, Flight Assist is an independent travel assistance service. We are not owned by or affiliated with any specific airline. We work on behalf of travelers to interact with all major airlines, but we are a separate entity. This independence allows us to provide unbiased advice and search across multiple airlines to find the best options for your specific needs.
Our service fees vary depending on the complexity of your request. For new bookings, we typically charge a service fee starting at $25 per ticket. Changes and cancellations may have different fee structures based on the airline's policies and the work involved. All fees are clearly explained before you authorize any charges, and you'll never be surprised by hidden costs. Many customers find that the time and stress we save them, plus potential savings from our expertise, make our service fee well worth it.
While we can't guarantee lower prices than what's publicly available, our agents often find deals that customers miss when searching on their own. We have access to the same published fares as online sites, plus our experience helps us identify the best value options that match your specific needs. We may also know about special promotions or have access to negotiated rates for certain routes. Additionally, we can help you avoid costly mistakes that might lead to higher prices or unnecessary fees.
We're here to assist you throughout your entire travel experience. If you need to make changes, have questions about your itinerary, or encounter issues with your flight, you can call us anytime for support. For existing bookings made through our service, we typically charge a reduced service fee for subsequent assistance. We also provide 24/7 emergency support for travelers who encounter problems while en route.
We take payment security very seriously. All transactions are processed using PCI-compliant systems with encryption. Our agents never see your full credit card details - payments are processed through secure systems where your information is tokenized. We also comply with all relevant data protection regulations to ensure your personal and financial information remains safe.
Still Have Questions?
Our customer service team is available 24/7 to answer any questions you may have.
About Flight Assist
Welcome to Flight Assist, your trusted partner in simplifying air travel. Founded in 2015, we've grown from a small team of travel enthusiasts to one of the leading flight booking assistance services in North America, helping thousands of travelers each month.
Our Mission
In an era of impersonal online booking and frustrating automated phone systems, we're bringing back the human touch to travel planning. Our mission is to make air travel booking accessible, understandable, and stress-free for everyone by providing expert, personalized service around the clock.
Our Team
Our team consists of certified travel professionals with an average of 8+ years of industry experience. Each agent undergoes rigorous training in airline policies, fare structures, and customer service excellence. We're proud to maintain a 95% customer satisfaction rating based on post-call surveys.
Our Values
- Transparency: No hidden fees - we're upfront about all costs
- Expertise: Continuous training to stay current with industry changes
- Empathy: We understand travel can be stressful and aim to make it easier
- Accessibility: 24/7 service with real people answering your calls
- Integrity: Honest advice tailored to your needs, not our bottom line
Our Reach
While headquartered in Miami, Florida, we serve customers across the United States, Canada, and the United Kingdom. Our agents are fluent in English and Spanish, with additional language support available for specific requests.
At Flight Assist, we don't just book flights - we build travel solutions. Thank you for considering us for your travel needs. We look forward to helping you reach your destination with ease.
Ready to Experience the Flight Assist Difference?
Call Our Travel Experts NowContact Flight Assist
We're here to help you 24 hours a day, 7 days a week. Choose the contact method that works best for you.
Phone Support
For immediate assistance with bookings, changes, cancellations, or any travel-related questions:
(888) 240-3103Average wait time: Less than 2 minutes
Email Support
For non-urgent inquiries or documentation requests:
support@flightassist.comResponse time: Within 4 business hours
Corporate Office
While we primarily operate via phone and email for customer support, you can reach our corporate office at:
Flight Assist Inc.286 NORTHERN BLVD
GREAT NECK, NY 11021
United States
Please note: This address is for corporate correspondence only. For customer service, please call our toll-free number for immediate assistance.
Business Hours
Our customer service team is available:
- 24 hours a day
- 7 days a week
- 365 days a year
We never close! Call anytime for assistance.
Privacy Policy
Last Updated: July 26, 2024
Flight Assist ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect personal information that you provide to us directly when you use our services, including:
- Contact Information (name, phone number, email address)
- Payment Information (credit card details processed securely)
- Travel Details (itinerary information, passport details when required)
- Communication Records (call recordings for quality assurance)
2. How We Use Your Information
We use the information we collect to:
- Process and manage your flight bookings and requests
- Provide customer support and respond to inquiries
- Improve our services and customer experience
- Comply with legal obligations and prevent fraud
- Communicate important information about your bookings
3. Information Sharing
We only share your information with third parties as necessary to provide our services, including:
- Airlines and global distribution systems to complete bookings
- Payment processors to handle transactions securely
- Service providers who assist with our operations (under confidentiality agreements)
- When required by law or to protect our legal rights
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and monitoring
- Access controls limiting employee access to personal data
- PCI-DSS compliance for payment processing
5. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate information
- Right to request deletion of your personal data (subject to legal requirements)
- Right to object to or restrict certain processing activities
To exercise these rights, please contact us using the information in the "Contact Us" section.
6. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly.
7. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
By phone: (888) 240-3103
By email: privacy@flightassist.com
Terms & Conditions
Last Updated: July 26, 2024
These Terms and Conditions ("Terms") govern your use of Flight Assist's services. By using our services, you agree to these Terms.
1. Service Description
Flight Assist provides flight booking assistance services as an independent third-party agent. We are not an airline, nor are we directly affiliated with any specific airline. Our services include:
- Assisting with new flight bookings
- Managing changes to existing reservations
- Processing cancellations and refund requests
- Providing travel advice and support
2. Fees and Payments
Our services are subject to the following fees:
- Service Fees: We charge a service fee for our assistance, separate from airline fares and fees. This fee will be disclosed before you authorize any booking.
- Airline Fees: Airlines may charge additional fees for changes, cancellations, baggage, etc. These are beyond our control.
- Payment: We accept major credit/debit cards. All payments are processed securely.
3. Cancellations and Changes
All flight bookings are subject to the airline's specific terms and conditions regarding changes, cancellations, and refunds. Our service fees are non-refundable once services have been rendered.
4. Customer Responsibilities
When using our services, you agree to:
- Provide accurate and complete information for all travelers
- Review all booking details before confirmation
- Understand that you are responsible for complying with airline rules and government travel requirements
- Ensure all travelers have proper documentation for their trip
5. Limitation of Liability
Flight Assist's liability is limited to the amount of our service fee. We are not liable for:
- Airline schedule changes, cancellations, or service disruptions
- Acts or omissions of airlines, hotels, or other service providers
- Traveler's failure to comply with airline or government requirements
- Any indirect, incidental, or consequential damages
6. Intellectual Property
All content on our website and marketing materials, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
8. Changes to Terms
We reserve the right to modify these Terms at any time. The updated version will be posted on our website with the "Last Updated" date.
9. Contact Information
For questions about these Terms, please contact us:
By phone: (888) 240-3103
By email: legal@flightassist.com
Important Disclaimers
Independent Service Provider
Flight Assist is an independent travel service provider and is not affiliated with, endorsed by, or acting on behalf of any airline. We provide third-party booking assistance services to travelers.
Airline Policies
All flight bookings, changes, and cancellations are subject to the terms, conditions, and policies of the respective airlines. Flight Assist does not set or control these policies, including but not limited to:
- Baggage fees and allowances
- Change and cancellation policies
- Check-in requirements
- Refund eligibility and processing times
Fares and Availability
Flight fares and availability are subject to change until ticketed. We strive to provide accurate information but cannot guarantee that all displayed fares will be available at the time of booking.
Third-Party Services
When we assist with bookings for hotels, car rentals, or other travel services, these are provided by third parties with their own terms and conditions. We are not responsible for these services.
Travel Documentation
It is the traveler's responsibility to ensure they have all required documentation (passports, visas, health certificates, etc.) for their trip. Flight Assist is not responsible for denied boarding due to improper documentation.
Accuracy of Information
While we make every effort to ensure the accuracy of information provided on our website and by our agents, we cannot guarantee that all information is complete, current, or error-free.
Emergency Situations
In cases of flight disruptions, weather events, or other emergencies, we will make reasonable efforts to assist but cannot guarantee specific outcomes as these situations are controlled by the airlines.
Trademark Notice
All airline names, logos, and related trademarks displayed on this website are the property of their respective owners. Their use does not imply endorsement or affiliation.
Important: Flight Assist charges a service fee for our booking assistance. This fee is in addition to any airline-imposed fees and is non-refundable once services have been rendered.